Estimated Arrival: Between May 20 and May 24. *ETA to USA Only
Shipping & Returns: Free Shipping [Continental USA Only]. All The Time. On all orders.
Rotary Extension Option For Beambox & Beambox Pro
The Rotary Engraver attachment is an add-on piece of hardware that can allow the laser cutter to engrave on round/cylindrical objects. This means the laser engraver is not limited to merely 2D surfaces and can work on items such as drinking glasses, pens, etc. With this add-on, you will be able to shape round, cylinder objects with Beambox.
To Install: attach the signal cable of the Y-axis to the rotary module.
*Free 1 Year Manufacturer Limited Warranty
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment (within 2-3 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within 2-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at firstname.lastname@example.org
In the continental United States we offer Free Shipping on all orders with USPS, UPS, and FedEx.
Free Shipping transit times are between 3-7 business days.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
FLUX Returns Policy
You can return most merchandise for credit or refund within thirty (30) days of item delivery. Items may not be returned after thirty (30) days past their delivery date.
FLUX Lasers may be returned up to ten (10) business days from the date the customer receives it from the shipping company, subject to a minimum 20% restocking fee. These may not be returned after ten (10) days past their delivery date.
All returns require a return authorization (“RMA”) issued in advance by distributor/manufacturer. Any shipment received without an RMA could be shipped back at the sender’s expense. The RMA number should be added to the outside of the return package, and a copy of the Support Ticket should be included inside of the package. It is the responsibility of the customer to pay for any and all shipping costs relating to a return.
Returns must include all original equipment, accessories, manuals, cables, and documents; any missing accessory will be replaced at a fee. Printers, Laser Cutters, 3D Scanners, and CNC Machines that have been modified, damaged due to misuse or neglect, or have otherwise been subject to actions or conditions which would void the manufacturer’s warranty are not eligible for return.
Most manufacturers require that the printer be shipped in its original packaging for any warranty service. We strongly advise customers to retain original packaging for the duration of their printer’s warranty period.
Shipping fees associated with the return of a non-defective item are the responsibility of the customer.
In the case of items demonstrating a defect within thirty (30) days of delivery, Paradigm3D will issue a prepaid return shipping label (continental US returns only). Please note that items can be deemed defective only by the distributor's technical support team, or by the original manufacturer of the product. If a return shipping label is provided, the address included will be the original location the item was shipped to.
During the production process, FLUX Technology Inc. ("we") examines FLUX products strictly to ensure the quality and reliability of the products before delivery to the customer. Nevertheless, under certain circumstances, products may not perform as expected. If any problem occurs, please contact FLUX technical support to diagnose the problem.
Before contacting technical support, please make sure you have followed the setup instructions on the FLUX Help Center.
Scope of Warranty
We offer a non-transferable limited warranty that covers products purchased from an authorized FLUX Technology Inc. retailer against defects in materials or workmanship. Customers must provide serial number and related information as proof of purchase.
During each product’s warranty period, we offer the option of sending parts to customer and tutorials for repair, provided that:
The product was properly used according to the manufacturer’s intended purposes and instructions.
The product was not damaged due to acts of nature, such as lightning, flood or fire.
The product’s casing was never disassembled and the warranty seals are not broken.
Note: Particles, scratches, unevenness, or other appearance issues which do not affect the function of the machine, are not covered by the warranty and cannot be replaced.
If the customer wish to ship the machine back to FLUX for repair, the customer is responsible for all shipping costs.
The warranty starts from the date of delivery to the end-user purchaser.
Please see the chart below for the warranty periods of the products.
Product Warranty Period
Beam Studio [beamo/Beam-Box/Beambox Pro] 1 year
Laser Tube: 3 month
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (i.e.: eBay, Overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
QUESTIONS & ANSWERS
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