Estimated Arrival: Between May 20 and May 24. *ETA to USA Only
Shipping & Returns: Free Shipping [Continental USA Only]. All The Time. On all orders.
Liquid Crystal Magna replacement platform assembly; you can order this item when you want to have a spare platform or if you have damaged the current platform.
*Compatible only with Photocentric LC Magna Resin 3D Printer
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment (within 2-3 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within 2-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at firstname.lastname@example.org
In the continental United States we offer Free Shipping on all orders with USPS, UPS, and FedEx.
Free Shipping transit times are between 3-7 business days.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Photocentric Returns Policy (for photocentric products only)
No Goods can be returned without the Photocentric's prior written authorization. You have the right to cancel your order and return your goods up to 14 days after receipt of the order for a refund. If deemed to be defective, consumables like accessories (i.e filters, vats, platforms, screen protectors, etc.) and resins can be returned for replacement or refund within 30 days.
To be eligible for a return, your item must follow the return criteria below:
- Unused and in the same condition that you received it
- All accessories must be returned and in full working order
- Returned in the original packaging
Photocentric may decline your refund or exchange in some situations, these include:
- Products that have been damaged or defaced
- Products with missing labels
- Products that have been lost.
To begin the process for a refund you must notify us of your intention to return goods by emailing firstname.lastname@example.org and requesting a Goods Return Number (GRN). Before a GRN can be issued we will need to confirm the return criteria mentioned above. Once the return criteria have been confirmed we will issue a GRN, if the return criteria have not been confirmed then a return will be declined. Once a GRN has been provided we need your goods to be returned to us within 14 days otherwise the GRN will no longer be valid. The cost of shipping the goods back to us plus any insurance is paid by you, unless the goods are faulty – you are responsible for the goods until they reach us so we advise you to use a service with insurance and a tracking system. If necessary, we will email you details of how to pack items to avoid damage in shipping. If the goods have a “shock-watch” shipment protection monitor then proof of receipt undamaged and in a sound condition may be needed.
Goods cannot be accepted back without a GRN. A restocking fee may be charged for non-defective items. (*)
Upon receipt of your items they will be processed and inspected by Photocentric. Within 7-10 days Photocentric will endeavor to provide a conclusion as to whether your request for a refund has been approved.
(*) For the return of non-defective items, Paradigm3D charges a minimum 20% restocking fee. Once the items have been inspected by Photocentric and a return has been accepted, this fee will be deducted from your refund. Depending on the condition of the items being returned, additional charges may be levied.
If applicable, refunds will be made within 14 days of receipt of the goods back to Photocentric.
Cancellation and Rescheduling
Any request for cancellation or rescheduling must be made in writing (stating the nature and detailed reasons for the request). Cancellation and rescheduling requests cannot be accepted within the 30-day period prior to the scheduled delivery date. Outside of that 30-day period, Photocentric reserves the right to refuse any request for cancellation or rescheduling. Should the request be accepted, Photocentric reserves the right to invoice the Buyer for costs and losses associated with the cancellation or rescheduling up to the Price.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee.
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website cannot be a discounter or auction website (i.e.: eBay, Overstock, etc.)
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
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