Estimated Arrival: Between May 25 and May 29. *ETA to USA Only
Shipping & Returns: Free Shipping [Continental USA Only]. All The Time. On all orders.
Molding Technology/Resin Type: LCD
Building Size: 120*68*150mm (4.7in x 2.6in x 5.9in)
Product size(L*W*H):270*260*420mm (10.6in x 10in x 16.5in)
Total Weight: NW: 5.5kg(12lbs) GW: 7kg (15lbs)
File Format: Input: .STL, .OBJ, .3MF, .NMK
Printing Software: Novamaker/ChituBox/Lychee
Layer Thickness: 0.1-0.150mm
Printing Speed: 18-50mm/h
Support Resin: 405nm wavelength photosensitive resin
Light Source: 405nm LED light source
LCD Screen High Precision/Longer Service Life
Max fill line on VAT
Warranty Policy Coverage
|LCD Printing Screen||6 months|
|Motor, Mother Board, Crystal Light Source, Power Unit, Touch Screen, Resin VAT||12 months|
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment (within 2-3 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within 2-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at email@example.com
In the United States we offer Free Shipping on all orders with USPS, UPS, and Fedex.
Free Shipping transit times are between 3-7 business days.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Nova3D Return Policy (applicable to Nova3D products only)
You can request our Return & Refund Service:
√ Within 14 calendar days of receiving a product if the product has no manufacturing defect, and is still in new or like-new condition.
√ Within 14 calendar days of receiving a product if the product has a manufacturing defect.
Return & Refund Service will not be provided where:
× It is requested beyond 14 calendars days of receiving a product.
× A product sent to NOVA3D for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
× A product is not delivered to NOVA3D within seven 7 calendar days after Return & Refund Service confirmation is sent from NOVA3D.
× Other circumstances stated in this policy.
Return & Refund Instructions
If you would like to apply for a return and refund, please contact us within 14 calendar days of receiving your product(s) at email@example.com
1.Contact Paradigm3D online support to apply for a return/refund at firstname.lastname@example.org, and then provide the following information:
1) Order Number:
2) Serial Number:
3) Return Product Name & Quantity:
4) Return Reason:
5) Images or Videos of Products and Intact Packaging:
We will process your return and refund application within one or two working days after receiving your email.
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.
After the order has been refunded, the coupons won't be refunded to your account
For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.
Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (i.e.: eBay, Overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
QUESTIONS & ANSWERS
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