Photocentric UV80 DLP Durable High Impact Resin

Shipping/Returns Policy

Photocentric Returns Policy (for photocentric products only)

No Goods can be returned without the Photocentric's prior written authorization. You have the right to cancel your order and return your goods up to 14 days after receipt of the order for a refund. If deemed to be defective, consumables like accessories (i.e filters, vats, platforms, screen protectors, etc.) and resins can be returned for replacement or refund within 30 days.

1. Unused and in the same condition that you received it
2. All accessories must be returned and in full working order
3. Returned in the original packaging

Photocentric may decline your refund or exchange in some situations, these include:

1. Products that have been damaged or defaced
2. Products with missing labels
3. Products that have been lost.

To begin the process for a refund you must notify us of your intention to return goods by emailing info@paradigm3dprinter.com and requesting a Goods Return Number (GRN). Before a GRN can be issued we will need to confirm the return criteria mentioned above. Once the return criteria have been confirmed we will issue a GRN, if the return criteria have not been confirmed then a return will be declined. Once a GRN has been provided we need your goods to be returned to us within 14 days otherwise the GRN will no longer be valid. The cost of shipping the goods back to us plus any insurance is paid by you, unless the goods are faulty – you are responsible for the goods until they reach us so we advise you to use a service with insurance and a tracking system. If necessary, we will email you details of how to pack items to avoid damage in shipping. If the goods have a “shock-watch” shipment protection monitor then proof of receipt undamaged and in a sound condition may be needed.

Goods cannot be accepted back without a GRN. A restocking fee may be charged for non-defective items. (*)

Upon receipt of your items they will be processed and inspected by Photocentric. Within 7-10 days Photocentric will endeavor to provide a conclusion as to whether your request for a refund has been approved.

(*) For the return of non-defective items, Paradigm3D charges a minimum 20% restocking fee. Once the items have been inspected by Photocentric and a return has been accepted, this fee will be deducted from your refund. Depending on the condition of the items being returned, additional charges may be levied.

If applicable, refunds will be made within 14 days of receipt of the goods back to Photocentric.

Cancellation and Rescheduling