xTool S1 20W/40W Enclosed Diode Laser Cutter/Engraver Deluxe Kit Bundle

X-Tool products are not eligible for "no-reason" return. Returns/Replacement issued only under warranty for defect/damage on arrival. DOA[damage on arrival] products must be reported within 30 days of delivery.

Limited Warranty

This warranty does not affect your legal rights in accordance with the laws and provisions of your country or region. The terms specified in this warranty should be executed to the extent permitted by the laws of your country or region. When the warranty period of this policy is not sufficient to cover the scope of the law in your country or region, your local policy regulations shall prevail.

How to obtain warranty service

If the product does not work properly during the warranty period, please email support@xtool.com for after-sales service. Your email should contain a valid purchase order number or any other proof of purchase.

xTool will try to analyze and solve your problem through online service. If the problem cannot be solved remotely, you may need to send the product to xTool's local repair center. If the problem occurs within the warranty period, xTool will repair or replace the product and provide after-sales service for free.

Warranty does not apply to

· products or parts whose warranty expired;

· products purchased through channels that are not authorized by xTool, or products resold by other buyers;

· normal discoloration, wear and tear, and consumption that occur during the use of the product;

· failure or damage is caused by incorrect or improper use, maintenance, or storage, including improper handling, use of the product not for the reasonable intended purpose, improper plugging or unplugging of external devices, drops or improper external crash; contact with or exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc., an infestation of insects or rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.);

· failure or damage caused by installation, repair, alteration, addition, or removal by any agency or personnel not authorized by xTool;

· damage caused by unauthorized modification, disassembly, or removal of the casing, or damage due to failure to follow the official manual or instructions;

· products or parts whose original identification information has been modified, altered, or removed;

· products or parts of which you cannot provide a valid receipt or any other documents that can prove the warranty status;

Special notes

·  Product packaging, complimentary items, consumables, and accessories are not covered by the warranty, but if problems occur when the product is under use for the first time after it's purchased, the product can be replaced without charge. xTool will charge some fees to cover the costs if there's a need to add packaging, accessories, or need for refurbishment.

· xTool will not be responsible for any other promises made by agents that are not guaranteed by xTool.

· For products that will be discontinued or have been discontinued, relevant departments of our company will issue an announcement and send a contact letter to the agents to inform the final maintenance date of the product after which the warranty service will be terminated.

· For products sold with separate agreements on after-sales service terms, the contract confirmed by xTool shall prevail.

· If you submit a valid claim under this Limited Warrant, xTool at its sole discretion will
(1) provide you with detailed instructions and new or refurbished parts to repair the product;
(2) authorize your return of the product for
     (i) repair with new or refurbished parts     
     (ii) replacement with a new or refurbished product that is equivalent to the product to be replaced
     (iii) a refund of the purchase price.

What will not be covered

· The product has been received for more than 30 days, the product cannot be returned.

· The product has been received for more than 90 days, the product cannot be replaced.

· The product was purchased from non-authorized dealers or non-xTool channels.

· The product returned to xTool does not include all original accessories, attachments or packaging, or items that were damaged due to improper use.

· The product is found to be free of defects after all appropriate tests.

· Failure or damage is caused by improper use, maintenance, or storage, such as: 
    · improper handling;
    · Use the product for illegal purposes;
    · improper plugging or unplugging of external devices;
    · dropsor improper external crash;
    · exposure to improper temperatures, solvents, acids, alkalis, water intrusion, etc;
    · infestation of insects and rodents or intrusion of foreign objects resulting in the breakage, dust, damage of the product or parts (such as housing, components, wiring, etc.), etc.

· Failure or damage is caused by any installation, repair, alteration, addition or disassembly by agencies or personnel who are not authorized by xTool.

· Modification, alteration or removal of the original identification information of the product or components.

· Damage is caused by uncontrollable external events (fire, flood, strong wind or thunderstorm).

· The product received fails to be sent back to xTool within seven (7) calendar days after xTool confirms the replacement request.

Disclaimers

· Only approved returns requests are accepted.

· xTool, at its sole discretion, reserves the right to refuse returns of any merchandise that does not meet the return requirements as outlined in the  return policy.

· xTool will only accept returns/replacments to the address provided to you in your return confirmation email.

· xTool will not accept any drop-off returns. All returns must be mailed.

· Each item must be returned in the same condition as you communicated to us. Items purchased must be returned by following the instructions indicated by us. In most cases, we’ll provide you with a pre-paid return label. Each label is linked to a specific return. To make sure that you receive a timely and correct refund, please include only the items listed on your return label in the corresponding box.

· Where applicable, a return shipping fee plus tax (if any) will be deducted from your refund. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the items you’re returning. We’ll always display the most accurate return costs and methods available for your items.

· We reserve the right to refuse returns or to charge you fees and expenses if the product isn't received in the condition you communicated with us.

· When returning a product for any reason, you must do so in the exact conditions you received it from us. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in the same item, and must de-latch any account possibly latched to the same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from us. We will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become our property, and that we are therefore entitled to sell it to third parties at our full discretion.

· failure or damage caused by using of software that is illegally authorized, non-standard or not publicly available;

· damage caused by reliability or compatibility issues due to the use of unauthorized third-party parts;

· failure or damage caused by virus infection, hacker attacks, or other malicious infringements;

· failure or damage caused by forced manuvering or accidents;

· damage that occurs during its transit back for repair;

· other failure or damage not caused by the quality of the product;

· products that can operate uninterruptedly or without errors.

xTool does not assume responsibility for the issues above. If you run into the issues above, contact relevant parties for solutions.

*Free One Year Manufacturer Limited Warranty