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Returns Policy

Products on site are not eligible for return only replacement if damaged in transit or defective. Some products are eligible for manufacturer defect and/or parts replacement warranty. Brand exclusions may apply. Please see product page details for more information.

Most manufacturers require that the products be shipped in its original packaging for any warranty service; this is especially true for 3D printers, which have packaging designed specifically for safe shipping. We strongly advise customers to retain original packaging for the duration of their printer’s warranty period.

If you have any questions or want to issue a return/replacement please contact us at  


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to and we will process an insurance claim on your behalf.


Cancellations & Refunds:

All orders canceled after 24 hours are subject to a 5% administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.