FlashForge Creator Max 2 FDM 3D Printer

Returns:

FlashForge Return Policy (applicable to flashforge products only)
Items must be returned within 30 days of purchase in brand new condition. For 3D printers, it must not have been operated, have marks or show signs of use. FlashForge USA does not cover ordinary damages caused by improper use or accidents. If an item has a manufacturing defect in its materials or workmanship, please contact us at returns@paradigm3dprinters.com.

All returned products are subject to a 20% restocking fee and the return shipping must be pre-paid.

To request for return of an order, please email returns@paradigm3dprinters.com

Receipt of Wrong or Missing Items or Dead on Arrival (DOA) Units
Please report receive of wrong or missing items or dead on arrival (DOA) unit to us within 5 days of receiving date shown on tracking information for the order. Reporting must be in written format. Please send us an email at returns@paradigm3dprinters.com for reporting.

We will respond and make necessary arrangement to dispatch a replacement product. Failure to report within 5 days, the order or product does not consider to be a DOA item and normal protocols will be followed.

Returns and Exchanges by Mail
All packages must be shipped with a carrier that can provide a valid tracking number and insurance. FlashForge USA is not responsible for packages lost or damaged in transit. Packages must be shipped out within 5 days of issuance of the RMA # (return merchandise authorization) .

All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Please do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.

If the returned merchandise does not meet the conditions of the requirement, it will be sent back to the customer at his or her expense.

Returning or Exchanging Items
Customers must provide a proof of purchase (store receipt or shipping invoice) for all returns and exchange. Please also provide us the serial number of the machine when contacting us.

All returning items must be sent back with a return merchandise authorization number (RMA #). An RMA number will be assigned by our support technician. Items returned without an RMA number will not be processed.

Customer is responsible for any freight charges for returning any items back to us after an return authorization number is assigned and the return is approved by our company.

*Free One Year Manufacturer Warranty