Estimated Arrival: Between May 25 and May 29. *ETA to USA Only
Shipping & Returns: Free Shipping [Continental USA Only]. All The Time. On all orders.
Compatible with FLASHFORGE Guider 2 Series, Creator Series and Adventurer 3V2 & 4 3D printers.
Filament Diameter: 1.75 mm
Filament Weight: 2.2 lbs (1 kg)
Printing Temperature: 190-220°C
Printing Speed: 60-90mm/s
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment (within 2-3 business days), we will process the charges and submit the order for shipment.
If your order is in stock and we process the charges to your credit card, it will ship within 2-3 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at email@example.com
In the continental United States we offer Free Shipping on all orders with USPS, UPS, and Fedex.
Free Shipping transit times are between 3-7 business days.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
FlashForge Return Policy (applicable to FlashForge products only)
Filament Return Policy
FlashForge USA does not accept returns on filaments that have been used or the package opened.
Items must be returned within 30 days of purchase in brand new condition. For 3D printers, it must not have been operated, have marks or show signs of use. FlashForge USA does not cover ordinary damages caused by improper use or accidents. If an item has a manufacturing defect in its materials or workmanship, please contact us at email@example.com.
All returned products are subject to a 20% restocking fee and the return shipping must be pre-paid.
To request for return of an order, please email firstname.lastname@example.org
Receipt of Wrong or Missing Items or Dead on Arrival (DOA) Units
Please report receive of wrong or missing items or dead on arrival (DOA) unit to us within 5 days of receiving date shown on tracking information for the order. Reporting must be in written format. Please send us an email at email@example.com for reporting.
We will respond and make necessary arrangement to dispatch a replacement product. Failure to report within 5 days, the order or product does not consider to be a DOA item and normal protocols will be followed.
Returns and Exchanges by Mail
All packages must be shipped with a carrier that can provide a valid tracking number and insurance. FlashForge USA is not responsible for packages lost or damaged in transit. Packages must be shipped out within 5 days of issuance of the RMA # (return merchandise authorization) .
All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Please do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.
If the returned merchandise does not meet the conditions of the requirement, it will be sent back to the customer at his or her expense.
Returning or Exchanging Items
Customers must provide a proof of purchase (store receipt or shipping invoice) for all returns and exchange. Please also provide us the serial number of the machine when contacting us.
All returning items must be sent back with a return merchandise authorization number (RMA #). An RMA number will be assigned by our support technician. Items returned without an RMA number will not be processed.
Customer is responsible for any freight charges for returning any items back to us after an return authorization number is assigned and the return is approved by our company.
Parts & Accessories Return Policy
All of the FlashForge components are guaranteed to work on FlashForge 3D printers. For compatibility with other brands of 3D printers, FlashForge USA highly recommends customers to consult with the manufacturers of their 3D printers before making a purchase. Images of products are for illustration purposes only, and actual product may differ.
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitor’s website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- You must purchase the item from our website before requesting your Price Match Guarantee.
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitors website
- The competitor must be an online store, they may not have a retail location
- The website cannot be a discounter or auction website (i.e.: eBay, Overstock, etc.)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
QUESTIONS & ANSWERS
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